One of my bugbears is suppliers who only have an email and no phone number. If you have a problem with a part, cant find something on their website , don't know what a bit is called or don't know which bit you need, or just need a bit of advice, it is so much easier if you can just talk to someone! This seems more common with the classic VW parts I have to deal with , but seems like a trend everywhere. They will say their staff are better used fulfilling orders , I would say my order may well go elsewhere!