German service used to be an oxymoron....
Actually I have had better service from "discounters" than better known names....
There was a report on German TV a few years back where they traced where "German" strawberries were coming from. Turns out quite a few were coming from the Czech Republic and Poland. They told all the major brands about this and showed them proof and only Aldi responded, apologized, thanked, pulled the products and relabeled them as "EU strawberries", and broke off all ties with those suppliers.
All the other brands remained silent...
I helped train Aldi mgmt to open up stores in the USA and they were by and far all very competent and genuinely nice individuals!